Shipping policy
UK SHIPPING
Free Standard Shipping on orders over £60 (UK mainland).
Processing Time:
- All orders are dispatched within 24 hours (Monday–Saturday).
- Orders placed after the cut-off time will be dispatched the next working day.
Delivery Speeds:
- Fast Shipping: Next business day delivery*
- Standard Shipping: 2–4 business days
*Orders placed after 2 PM Friday through Sunday qualify for next business day dispatch.
Tracking:
- All orders include free tracking.
- Tracking details will be emailed once your order has shipped.
INTERNATIONAL SHIPPING
- Available worldwide, with shipping rates calculated at checkout.
- Typical delivery: 5–14 business days after dispatch (varies by destination).
- Customers are responsible for any customs duties, import taxes, or clearance fees charged by their country’s border agency.
DISPATCH SCHEDULE
- Monday–Friday: Orders placed before 2 PM ship the same day.
- Saturday: Orders placed before 12 PM ship the same day.
- Sunday: Orders are processed and dispatched Monday morning.
IMPORTANT INFORMATION
- Delivery estimates exclude public holidays and may be subject to courier delays beyond our control.
- Please double-check your shipping address before completing your order.
- If there is an issue with delivery (e.g. non-arrival or damage), please contact us within 30 days of your order date.
- Orders returned to us due to incorrect or incomplete addresses may incur re-delivery charges.
OUR SHIPPING PROMISE
We want you to feel confident ordering from us:
- All orders are carefully packed to ensure they arrive in perfect condition.
- Where possible, we use eco-friendly packaging.
- Parcels are insured against loss or damage in transit.
- Our customer service team aims to respond to all shipping queries within 2 business days.
NEED HELP?
If you have questions about your delivery or need assistance, please contact us:
Email: contact@earthside.store
Response time: Within 2 business days