Privacy policy


OVERVIEW

Earthside LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.

Company Name: Earthside LTD
Company Registration Number: 16414325
Registered Office Address: 15 Swift Way, Brackley, NTH, NN13 6PY, United Kingdom

1. INFORMATION WE COLLECT

We may collect and process the following information about you:

Information you provide directly:

  • Name

  • Contact details (email address, phone number, billing/shipping address)

  • Payment details (processed securely via our payment providers)

  • Order details and purchase history

  • Any information you provide when contacting us

Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Cookies and tracking technologies (see Section 7)

2. HOW WE USE YOUR INFORMATION

We process your personal data only where we have a lawful basis, including:

  • To fulfil your order (contractual necessity)

  • To process payments and prevent fraud (legitimate interest/legal obligation)

  • To send order updates by email or SMS (contractual necessity)

  • To respond to enquiries (legitimate interest)

  • To send marketing communications if you have consented (consent)

  • To improve our website and services (legitimate interest)

3. SHARING YOUR INFORMATION

We may share your personal data with:

  • Service providers (Shopify, payment processors, shipping couriers)

  • Professional advisors (accountants, legal advisors)

  • Law enforcement or regulatory authorities where required by law

We will never sell your personal data to third parties.

4. INTERNATIONAL DATA TRANSFERS

Our store is hosted on Shopify, which may store and process your data outside the UK/EEA.
When this happens, Shopify uses legal safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

5. DATA RETENTION

We keep your personal data only as long as necessary:

  • Order information: 6 years for tax and accounting purposes

  • Marketing data: Until you unsubscribe or withdraw consent

  • Customer service communications: 2 years after resolution

6. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent for marketing at any time

  • Request data portability

To exercise any of these rights, contact us at: contact@earthside.store

7. COOKIES & TRACKING

We use cookies to:

  • Improve your shopping experience

  • Remember your preferences

  • Analyse website performance

  • Deliver targeted advertising (if you consent)

You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy (if applicable).

8. MARKETING COMMUNICATIONS

We will only send you marketing emails or texts if you have opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

9. SECURITY

We take appropriate technical and organisational measures to protect your data, including:

  • Secure server hosting

  • Encryption of payment data

  • Access controls for staff

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date”. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact us:

Company Name: Earthside LTD
Company Registration Number: 16414325
Registered Office Address: 15 Swift Way, Brackley, NTH, NN13 6PY, United Kingdom
Email: contact@earthside.store